Privacy Policy

Last updated: November 4, 2026

Who we are

Kenvio is a consulting firm serving car dealerships, operated by Business Consulting Services Ltd. This policy explains what information we process, why, and how we protect it, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).

This website

This website sets no cookies and uses no advertising trackers. Fonts are loaded from Google Fonts, which sends your IP address to Google. The meeting booking button takes you to Google Calendar, which is subject to Google's privacy policy.

Contact form: if you use it, we receive your name, dealership, email, phone (optional), province, topic and message. This information is processed by our web host Netlify, which may store it outside Quebec, and is forwarded to our email inbox and to our customer management tool (Netlify, and Supabase in the Canada region). We use it only to reply to you and follow up on your request. An artificial intelligence tool may prepare a draft reply: a person always reviews it before it is sent. If no engagement follows, we delete it within 24 months. If you email us, the same rules apply.

Our consulting engagements

To serve our clients, we process the business contact details of their managers and employees (name, title, email, phone) and the performance data needed for the engagement (BDC, sales and lead follow-up metrics). This information is used only for the engagement entrusted to us.

Google Review Watch

• Access: the dealership itself adds us as a manager of its Google Business Profile. It can remove this access at any time.
• Data read: for the profiles we manage only, public reviews (reviewer display name, rating, text, date) and the dealership's replies.
• Use: alert the managers designated by the dealership when a negative review is posted, track how the review is handled and prepare a reply draft. No reply is ever posted without the dealership's approval.
• Limits: our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. This data is never sold or used for advertising.

Review requests

When a dealership subscribes to this service, it sends us its list of recent customers (first name, last name, email or phone) through a secure upload. The list is used only to send a review request on the dealership's behalf, to every customer on the list, with no filtering based on satisfaction. Every message includes an unsubscribe option. The list is deleted no later than 90 days after sending.

Hosting, providers and security

Data is hosted by Supabase (Canada region) and Netlify, with access restricted to authorized Kenvio personnel, encrypted connections and security rules on every table. We also use providers to send emails and text messages and for AI-assisted drafting. Some of them may process data outside Quebec, under confidentiality commitments. No data is sold or rented.

Retention

We keep information for the duration of the engagement and our accounting obligations, then delete it. Review histories are deleted at the end of the service, at the dealership's request.

Your rights and our privacy officer

You may request access to, correction or deletion of your personal information. Person in charge of the protection of personal information: the President of Kenvio, info@kenvio.pro. You may also contact the Commission d'accès à l'information du Québec.